Technology Asset Management Lead

Careers with Impact

More than one million Australians trust us with their money, and that trust shapes how we work every day. Our members sit at the centre of everything we do, guiding our decisions and the impact we strive to make.

We’re looking for people who are purpose-driven and accountable, who value inclusion and collaboration, and who are proactive in managing risk to protect our members’ long-term outcomes. In return, you’ll be part of an organisation where your work contributes to strong returns, real-world impact, and a culture that reflects the communities our members serve.

Bring your authentic and passionate self to this exceptional role #careerswithimpact

About The Role

Reporting to the Manager, Technology Service Management & Operations, this is a rare opportunity to build something from the ground up. You will take first-line ownership of Technology Asset Management, govern the CMDB as HESTA's single source of truth for technology assets, and design and embed the practices, taxonomy and tooling our technology environment relies on. Starting in an establishment phase, you will assess current maturity, hand-pick the roadmap, and lead the transition from an emerging capability to mature, steady-state governance.

• Ensure all technology assets, including hardware, software and cloud, are accurately classified, owned and recorded in line with the Technology Asset Management Standard
• Support the ongoing review of the Technology Asset Management Standard and embed asset requirements into change, procurement and onboarding processes
• Ensure automated discovery tools give full coverage across on-prem, cloud and hybrid environments, and resolve unapproved or unrecorded assets
• Partner closely with Technology Risk, Information Security, Service Delivery and Compliance teams as the go-to expert on technology asset management
• Manage the full asset lifecycle — from pre-production recording through to secure decommissioning and disposal
• Align asset classification with criticality, security and recovery requirements under CPS 230 and CPS 234
• Oversee software asset management, including licence tracking and compliance
• Identify and manage risks tied to asset data quality, end-of-life systems and unapproved assets, escalating as needed
• Report on CMDB data quality and lifecycle compliance to technology and risk governance forums

About You

You bring hands-on experience establishing or uplifting ITAM or CMDB capability from an early-stage baseline, ideally within a regulated environment such as financial services, banking or superannuation. You are comfortable managing a CMDB in ServiceNow or a comparable platform, and you know how to run automated discovery and bring others along with new ways of working.

You will also need:

• A STEM tertiary qualification or equivalent experience in information technology or service management
• ITIL certification (Foundation or above) is preferred
• Confidence engaging technology, risk and business stakeholders to embed asset management into everyday practice
• Experience conducting compliance assessments or audits related to technology standards

Benefits that matter and make a difference for our employees

• Leave for those moments that matter, an additional 6 days of leave at the end of year, up to 6 days paid volunteer leave, gender neutral paid parental leave of 20 weeks, Gender Affirmation leave, reproductive health and wellbeing leave, Cultural and Ceremonial leave. Access your LSL after 3 years, take AL at half pay, and purchase up to 2 weeks additional leave (just to name a few!).
• Your Professional development matters, up to $5k per year professional development and up to 8 days professional development leave, HESTA scholarships and free access to a range of premium learning tools.
• Your health and wellbeing matters, free annual flu shots and skin checks, incredible social events throughout the year and a comprehensive employee assistance program available 24/7.
• Your financial wellbeing matters, up to 15% super, financial planning support, end of year payment for all Enterprise Agreement-covered employees, incentivised Employee Referral Program and novated lease options.

We celebrate, value and include people of all backgrounds, genders, identities, cultures and abilities. We welcome and support applications from First Nations people, physically, neuro or culturally diverse, LGBTQI+, and people of any age. We are proud to be WGEA accredited as an Employer of Choice for Gender Equity. 

We want all candidates to feel safe, included and provided with the best opportunity to thrive, if you require reasonable adjustments during your application or throughout the recruitment process, please reach out to a member of the Talent team careers@hesta.com.au and we’ll call you to discuss. 

Please note: Applications via recruitment agencies will not be accepted for this position