Senior Insurance Operations Specialist

Be inspired everyday – let your work make a difference  #Superwithimpact

More than one million Australians trust HESTA with their money. HESTA is a top-performing industry super fund working for real-world impact. We use our expertise and influence to deliver strong long-term returns while accelerating our contribution to a more sustainable world.
HESTA is also an inspiring and rewarding place to work. That’s because what we do makes a difference to the lives of our members. The people who work at HESTA are not only exceptional at what they do, they’re focused on living and creating a strong organisational culture. We’re an industry super fund dedicated to the people who keep our communities going. People who provide some of the best health, education and community services in the world are HESTA members – and we are proud to serve them.

The opportunity – ‘Do what you love, and you’ll never work a day in your life’ #careerswithimpact 

Are you an experienced insurance professional looking to make your mark in a dynamic role that combines operational excellence with incident management? We're seeking a seasoned Insurance Operations Specialist to join our established team.

This unique opportunity offers a balance between insurance operations and incident management, allowing you to leverage your expertise across both domains. As a key member of our team, you'll support the Insurance & Underwriting Manager, while driving continuous improvement in our member offering and services.

Your day will see you:

• End-to-end incident management, including root cause analysis and trend identification
• Leading insurance collateral reviews and optimizing online member journeys 
• Overseeing our vendor agreements with our insurer and administrator
• Contributing to strategic insurance and underwriting initiatives 
• Managing team workflows to meet service level agreements

About you:

• 5+ years' experience in insurance and/or insurance operations
• 3+ years' proven track record in incident remediation
• Deep understanding of current insurance standards, legislation, and regulations
• Strong group insurance product knowledge
• Demonstrated experience in insurance administration and servicing
• Excellence in stakeholder management and cross-team collaboration
• Sharp analytical skills with a process improvement mindset
• Adaptability to thrive in a fast-paced environment

Join us in this pivotal role where you'll have the opportunity to shape and influence our insurance operations while delivering exceptional outcomes for our members.

Benefits that matter and make a difference for our employees

• Leave for those moments that matter, an additional 6 days of leave at the end of year, up to 6 days paid volunteer leave, gender neutral paid parental leave of 20 weeks, Gender Affirmation leave, reproductive health and wellbeing leave, Cultural and Ceremonial leave. Access your LSL after 3 years, take AL at half pay, and purchase up to 2 weeks additional leave (just to name a few!).
• Your Professional development matters, up to $2,500 per year professional development and up to 8 days professional development leave, HESTA scholarships and free access to a range of premium learning tools.
• Your health and wellbeing matters, free annual flu shots and skin checks, incredible social events throughout the year and a comprehensive employee assistance program available 24/7.
• Your financial wellbeing matters, 15% super, financial planning support, end of year payment for all Enterprise Agreement-covered employees, incentivised Employee Referral Program and novated lease options.

We celebrate, value and include people of all backgrounds, genders, identities, cultures and abilities. We welcome and support applications from First Nations people, physically, neuro or culturally diverse, LGBTQI+, and people of any age. We are proud to be WGEA accredited as an Employer of Choice for Gender Equity. 

We want all candidates to feel safe, included and provided with the best opportunity to thrive, if you require reasonable adjustments during your application or throughout the recruitment process, please reach out to a member of the Talent team careers@hesta.com.au and we’ll call you to discuss. 

We’ll close applications when we find the right person, so get in quick before you miss this opportunity.

Please note: Applications via recruitment agencies will not be accepted for this position 
#LI-JS1