Risk Standardisation & Operational Excellence Lead

Careers with Impact  

More than one million Australians trust us with their money, and that trust shapes how we work every day. Our members sit at the centre of everything we do, guiding our decisions and the impact we strive to make.

We’re looking for people who are purpose-driven and accountable, who value inclusion and collaboration, and who are proactive in managing risk to protect our members’ long-term outcomes. In return, you’ll be part of an organisation where your work contributes to strong returns, real-world impact, and a culture that reflects the communities our members serve.

 
Bring your authentic and passionate self to this exceptional role #careerswithimpact 

We’re seeking a strategic thinker with proven experience in delivering sustainable and scalable risk management solutions. Reporting to the Senior Risk Enablement Partner, you will play a key role in championing “one way, same way” risk practices across HESTA. 

This role focuses on operationalising risk requirements by translating framework principles into practical solutions that can be effectively implemented by the business. You’ll work closely with Enterprise Risk, Compliance, and business teams to support the delivery of simplified, scalable and standardised approaches to managing risk at HESTA. 

What You’ll Do

Drive Risk Process & Tool Standardisation

• Partner with the business in translating risk requirements into operational processes, controls, tools and guidelines. Develop and maintain process maps, templates, playbooks and practical guidance to support consistent risk management practices across teams.

Enable Capability Across the Business

• Support first line teams by coaching and guiding risk practitioners, helping them embed effective and consistent ways of working.
• Collaborate with enablement specialists to deliver training, communication and capability uplift initiatives that drive adoption of standards.

Lead Risk Process Transformation

• Act as Business Lead for risk process re-engineering and risk tool redesign initiatives, supporting initiatives aimed at improving risk maturity.
• Translate strategic outcomes into practical operational solutions and lead the transition of new processes into BAU.

Continuous Improvement & Insight

• Act as a conduit across teams, process owners and governance to drive continuous improvement.
• Monitor and assess the effectiveness of risk processes and tools, delivering insightful reporting and recommendations to senior risk leaders including the CRO.

What You’ll Bring

You are a strategic thinker and operational problem solver who thrives in complex environments and enjoys partnering with stakeholders to drive meaningful improvement.

You bring:

• Significant experience in operational risk management and operational/process excellence (ideally within superannuation or financial services).
• Demonstrated success leading large-scale process improvement or operational redesign initiatives.
• Experience developing standards, templates, frameworks and playbooks that enable scalable and consistent practices.
• Strong stakeholder engagement and influencing skills, with the ability to build trust across all levels of seniority.
• A curious mindset, with a passion for continuous improvement and operational excellence.
• Strong analytical capability, with the ability to translate complex processes into clear and actionable insights.
• Strong understanding of enterprise risk management frameworks and the Three Lines Model, with experience using GRC systems such as Archer or Protecht.
• Relevant tertiary qualifications in risk, finance, business or a related discipline.

This is a great opportunity for someone who enjoys connecting strategy, people and process while building capability across the organisation. Apply now and help shape the future of risk at HESTA.

Benefits that matter and make a difference for our employees
 

• Leave for those moments that matter, an additional 6 days of leave at the end of year, up to 6 days paid volunteer leave, gender neutral paid parental leave of 20 weeks, Gender Affirmation leave, reproductive health and wellbeing leave, Cultural and Ceremonial leave. Access your LSL after 3 years, take AL at half pay, and purchase up to 2 weeks additional leave (just to name a few).
• Your professional development matters, up to $5k per year professional development and up to 8 days professional development leave, HESTA scholarships and free access to a range of premium learning tools.
• Your health and wellbeing matters, free annual flu shots and skin checks, incredible social events throughout the year and a comprehensive employee assistance program available 24/7.
• Your financial wellbeing matters, up to 15% super, financial planning support, end of year payment for all Enterprise Agreement-covered employees, incentivised Employee Referral Program and novated lease options.

We celebrate, value and include people of all backgrounds, genders, identities, cultures and abilities. We welcome and support applications from First Nations people, physically, neuro or culturally diverse, LGBTQI+, and people of any age. We are proud to be WGEA accredited as an Employer of Choice for Gender Equity.

We want all candidates to feel safe, included and provided with the best opportunity to thrive, if you require reasonable adjustments during your application or throughout the recruitment process, please reach out to a member of the Talent team careers@hesta.com.au and we’ll call you to discuss.

Please note: Applications via recruitment agencies will not be accepted for this position.