Paralegal - Insurance Claims

Multiple 12-month fixed term positions available for immediate start

Careers with Impact

More than one million Australians trust HESTA with their money. HESTA is a top-performing industry super fund working for real-world impact. We use our expertise and influence to deliver strong long-term returns while accelerating our contribution to a more sustainable world.
HESTA is also an inspiring and rewarding place to work. That’s because what we do makes a difference to the lives of our members. The people who work at HESTA are not only exceptional at what they do, they’re focused on living and creating a strong organisational culture. We’re an industry super fund dedicated to the people who keep our communities going. People who provide some of the best health, education and community services in the world are HESTA members – and we are proud to serve them.

Bring your authentic and passionate self to this exceptional role #careerswithimpact

Our team is expanding, and we are seeking those with experience or an interest in the Insurance space to fill multiple roles within our Member Service Operations team.

These roles would ideally suit Paralegals, recent Law graduates, foreign lawyers yet to requalify in Australia or professionals very familiar with life insurance claims and procedures. 

Our members are at the centre of everything we do, therefore we are seeking people with superior communication skills (both written and verbal) to liaise with our members and relevant stakeholders to achieve the desired outcomes.  

In this varied and high paced role, you will be:

• Managing a caseload of claims with accountability to finalise these expediently for claimants, with oversight from the Insurance Claims Manager
• Engaging with claimants directly to follow up and progress the claims process – eg. Request missing or incorrect information provided, provide updates on status of payment  
• Assisting with reporting and tracking of claims status
• Documenting processes as required or updates to current procedures and policies 

Immediate start for the successful applicants, training and professional development will be provided as will flexible working options. 

Benefits that matter and make a difference for our employees

• Leave for those moments that matter, an additional 6 days of leave at the end of year, up to 6 days paid volunteer leave, gender neutral paid parental leave of 20 weeks, Gender Affirmation leave, reproductive health and wellbeing leave, Cultural and Ceremonial leave. Access your LSL after 3 years, take AL at half pay, and purchase up to 2 weeks additional leave (just to name a few!).
• Your Professional development matters, up to $5k per year professional development and up to 8 days professional development leave, HESTA scholarships and free access to a range of premium learning tools.
• Your health and wellbeing matters, free annual flu shots and skin checks, incredible social events throughout the year and a comprehensive employee assistance program available 24/7.
• Your financial wellbeing matters, up to15% super, financial planning support, end of year payment for all Enterprise Agreement-covered employees, incentivised Employee Referral Program and novated lease options.

We celebrate, value and include people of all backgrounds, genders, identities, cultures and abilities. We welcome and support applications from First Nations people, physically, neuro or culturally diverse, LGBTQI+, and people of any age. We are proud to be WGEA accredited as an Employer of Choice for Gender Equity. 

We want all candidates to feel safe, included and provided with the best opportunity to thrive, if you require reasonable adjustments during your application or throughout the recruitment process, please reach out to a member of the Talent team careers@hesta.com.au and we’ll call you to discuss. 

Applications will be reviewed as they come in and the position will close once the right applicants are appointed.

Please note: Applications via recruitment agencies will not be accepted for this position