Member Correspondence Lead

Careers with Impact

More than one million Australians trust us with their money, and that trust shapes how we work every day. Our members sit at the centre of everything we do, guiding our decisions and the impact we strive to make.

We’re looking for people who are purpose-driven and accountable, who value inclusion and collaboration, and who are proactive in managing risk to protect our members’ long-term outcomes. In return, you’ll be part of an organisation where your work contributes to strong returns, real-world impact, and a culture that reflects the communities our members serve.

Bring your authentic and passionate self to this exceptional role #careerswithimpact

Join HESTA’s GROW Partnership team in a high-impact Member Correspondence Lead role, where you’ll take ownership of member, employer, and adviser communications across various channels. This is your opportunity to shape how we communicate with our members – ensuring every interaction is clear, compliant, and delivers a seamless experience. You’ll also play a key role in supporting our End of Year Program, helping deliver essential regulatory and operational outcomes.

What You’ll Do

Lead end-to-end correspondence delivery

• Own the full lifecycle of all correspondence (forms, letters, digital communications) – from design through to delivery – ensuring accuracy, consistency, and alignment with brand and regulatory standards.

Strengthen governance and quality

• Embed robust quality assurance practices, oversee data validation, and act as the subject matter expert for correspondence risk, incidents, and compliance.

Drive continuous improvement

• Identify and deliver opportunities to streamline and automate processes – reducing risk, improving turnaround times, and enhancing member outcomes.

Partner across the business

• Work closely with internal teams and key partners including our administrator and insurer to ensure seamless delivery and strong third-party coordination.

Support critical programs of work

• Contribute to HESTA’s End of Year Program, supporting annual statements and regulatory reporting to ensure accuracy, efficiency, and compliance.

What You’ll Bring

• Proven experience in a similar role, leading member correspondence and communications within superannuation or financial services.
• Leadership experience with a passion for coaching and developing others.
• Strong track record in governance, risk management, and operational delivery.
• Experience improving processes and driving efficiency at scale.
• Experience collaborating with cross-functional teams, vendors and partners.
• Excellent communication, stakeholder engagement and relationship management.
• A talent for simplifying technical concepts into clear, inclusive and impactful correspondence.
• A growth mindset, intellectual curiosity and analytical capability. 
• Relevant tertiary qualification (business, marketing, law or related); RG146 advantageous.

Bring your expertise and make a difference where it matters – Apply now

Benefits that matter and make a difference for our employees
 

• Leave for those moments that matter, an additional 6 days of leave at the end of year, up to 6 days paid volunteer leave, gender neutral paid parental leave of 20 weeks, Gender Affirmation leave, reproductive health and wellbeing leave, Cultural and Ceremonial leave. Access your LSL after 3 years, take AL at half pay, and purchase up to 2 weeks additional leave (just to name a few).
• Your professional development matters, up to $5k per year professional development and up to 8 days professional development leave, HESTA scholarships and free access to a range of premium learning tools.
• Your health and wellbeing matters, free annual flu shots and skin checks, incredible social events throughout the year and a comprehensive employee assistance program available 24/7.
• Your financial wellbeing matters, up to 15% super, financial planning support, end of year payment for all Enterprise Agreement-covered employees, incentivised Employee Referral Program and novated lease options.

We celebrate, value and include people of all backgrounds, genders, identities, cultures and abilities. We welcome and support applications from First Nations people, physically, neuro or culturally diverse, LGBTQI+, and people of any age. We are proud to be WGEA accredited as an Employer of Choice for Gender Equity.

We want all candidates to feel safe, included and provided with the best opportunity to thrive, if you require reasonable adjustments during your application or throughout the recruitment process, please reach out to a member of the Talent team careers@hesta.com.au and we’ll call you to discuss.
 

Please note: Applications via recruitment agencies will not be accepted for this position.