Insurance Claims Manager

Be inspired everyday – let your work make a difference
#Superwithimpact
More than one million Australians trust HESTA with their money. HESTA is a top-performing industry super fund working for real-world impact. We use our expertise and influence to deliver strong long-term returns while accelerating our contribution to a more sustainable world.
HESTA is also an inspiring and rewarding place to work. That’s because what we do makes a difference to the lives of our members. The people who work at HESTA are not only exceptional at what they do, they’re focused on living and creating a strong organisational culture. We’re an industry super fund dedicated to the people who keep our communities going. People who provide some of the best health, education and community services in the world are HESTA members – and we are proud to serve them.
 

The opportunity – ‘Do what you love, and you’ll never work a day in your life’ #careerswithimpact 

Lead and Innovate as our Insurance Claims Manager at HESTA
Are you a dynamic leader with a passion for optimising servicing to help people face the future with confidence? HESTA is seeking an Insurance Claims Manager to drive strategic outcomes, lead a high-performing team, and ensure exceptional member and beneficiary experiences in insured and non-insured claims. 

What You’ll Do:
In this role you’ll be at the forefront of delivering fair, efficient and member-centric claims outcomes, ensuring our members and their beneficiaries face the future with confidence. Your expertise in stakeholder management will be key to building strong relationships with internal team and external partners, including our administrator and insurer. 

• Lead the Claims Services: You will be responsible for the end-to-end claims journeys, including claims administration processes, business rules, correspondence, insurer and administrator claims management, Trustee claims reviews and decisions, and continuous improvement initiatives focused on delivering exceptional claims servicing. You will monitor adherence to HESTA policies, frameworks, processes, business rules and contracts and ensure they remain fit for purpose.
• Team Leadership: You will be an enthusiastic and passionate people leader with demonstrated ability in helping your team deliver the best possible outcomes, helping to drive continuous improvement, with effective communication and influencing skills to engage the team to achieve outstanding results. You will are passionate about growth through ongoing development and support. 
• Partner Management: You will be a strategic thinker and have the ability to build and maintain strong stakeholder relationships both internally and externally with member/beneficiary outcomes at the forefront of every engagement. 
• Optimize Processes: Analyze performance data and trends to recommend and implement continuous improvement initiatives. Work closely with internal and external stakeholders to refine claims processes and enhance operational efficiency.
• Regulatory Compliance: Work with both internal and external stakeholders to ensure operational controls are in place and robust to allow the Trustee to meet its obligations. Oversee the accuracy of disclosures, including APRA annual reporting and Product Disclosure Statements. Ensure compliance with superannuation and insurance legislation.

What We’re Looking For:

• Qualifications: Tertiary qualification in business, finance, or a relevant field. RG 146 compliance required.
• Experience: Minimum 3 years of leadership experience in insurance claims management. Deep understanding of superannuation and insurance legislation, industry standards, and claims processes.
• Skills: Proven ability to lead and develop high-performing teams, strategically manage third-party partnerships, and drive continuous improvement. Strong analytical skills and experience with regulatory compliance.

Why HESTA?

• Impact: Your work will directly influence member and beneficiary outcomes.
• Growth: Opportunities for professional development and career advancement.
• Culture: A supportive, collaborative environment where innovation is encouraged.

Join HESTA and play a pivotal role in shaping the future of insurance claims management.

Benefits that matter and make a difference for our employees

• Leave for those moments that matter, an additional 6 days of leave at the end of year, up to 6 days paid volunteer leave, gender neutral paid parental leave of 20 weeks, Gender Affirmation leave, reproductive health and wellbeing leave, Cultural and Ceremonial leave. Access your LSL after 3 years, take AL at half pay, and purchase up to 2 weeks additional leave (just to name a few!).
• Your Professional development matters, up to $5k per year professional development and up to 8 days professional development leave, HESTA scholarships and free access to a range of premium learning tools.
• Your health and wellbeing matters, free annual flu shots and skin checks, incredible social events throughout the year and a comprehensive employee assistance program available 24/7.
• Your financial wellbeing matters, 15% super, financial planning support, end of year payment for all Enterprise Agreement-covered employees, incentivised Employee Referral Program and novated lease options.

We celebrate, value and include people of all backgrounds, genders, identities, cultures and abilities. We welcome and support applications from First Nations people, physically, neuro or culturally diverse, LGBTQI+, and people of any age. We are proud to be WGEA accredited as an Employer of Choice for Gender Equity. 
We want all candidates to feel safe, included and provided with the best opportunity to thrive, if you require reasonable adjustments during your application or throughout the recruitment process, please reach out to a member of the Talent team careers@hesta.com.au and we’ll call you to discuss. 

We’ll close applications when we find the right person, so get in quick before you miss this opportunity.

Please note: Applications via recruitment agencies will not be accepted for this position 
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