Incident Response Specialist

Careers with Impact

More than one million Australians trust us with their money, and that trust shapes how we work every day. Our members sit at the centre of everything we do, guiding our decisions and the impact we strive to make.

We’re looking for people who are purpose-driven and accountable, who value inclusion and collaboration, and who are proactive in managing risk to protect our members’ long-term outcomes. In return, you’ll be part of an organisation where your work contributes to strong returns, real-world impact, and a culture that reflects the communities our members serve.

Bring your authentic and passionate self to this exceptional role #careerswithimpact

Join HESTA’s highly engaged and collaborative GROW Partnership team as an Incident Response Specialist, where you will lead the end-to-end management of complex, high-impact incidents. This is a key role driving timely, compliant, and member-first resolutions across multi-stakeholder environments. 

You’ll be at the centre of managing and resolving systemic and reportable incidents –shaping remediation strategies, strengthening controls, and ensuring we meet regulatory obligations while delivering better outcomes for members. 

What You’ll Do 

• Lead end-to-end management of complex incidents – from triage through to resolution. 
• Drive root cause analysis to uncover systemic issues and prevent recurrence. 
• Design and implement remediation strategies aligned to regulatory requirements. 
• Manage reportable breaches, ensuring appropriate escalation and governance. 
• Partner with internal teams and external providers to deliver coordinated outcomes. 
• Provide clear, concise updates and insights to senior stakeholders. 
• Ensure compliance with HESTA’s Incident Management Framework and regulatory standards. 

What You’ll Bring 

• Experience in incident response management within superannuation, insurance, or financial services. 
• Strong analytical capability with a track record managing complex, multi-stakeholder incidents. 
• Experience delivering remediation programs and regulatory outcomes. 
• Knowledge of APRA standards (CPS 230, CPS 234) and ASIC regulatory guides (RG 277, RG 78). 
• Excellent communication skills, with the ability to distil complexity into clear insights. 
• Time management and prioritisation skills in fast-paced regulatory environments. 
• Experience with GRC systems (e.g. Archer) and incident workflows. 
• Relevant qualifications; RG146 highly regarded. 

Benefits that matter and make a difference for our employees
 

• Leave for those moments that matter, an additional 6 days of leave at the end of year, up to 6 days paid volunteer leave, gender neutral paid parental leave of 20 weeks, Gender Affirmation leave, reproductive health and wellbeing leave, Cultural and Ceremonial leave. Access your LSL after 3 years, take AL at half pay, and purchase up to 2 weeks additional leave (just to name a few).
• Your professional development matters, up to $5k per year professional development and up to 8 days professional development leave, HESTA scholarships and free access to a range of premium learning tools.
• Your health and wellbeing matters, free annual flu shots and skin checks, incredible social events throughout the year and a comprehensive employee assistance program available 24/7.
• Your financial wellbeing matters, up to 15% super, financial planning support, end of year payment for all Enterprise Agreement-covered employees, incentivised Employee Referral Program and novated lease options.

We celebrate, value and include people of all backgrounds, genders, identities, cultures and abilities. We welcome and support applications from First Nations people, physically, neuro or culturally diverse, LGBTQI+, and people of any age. We are proud to be WGEA accredited as an Employer of Choice for Gender Equity.

We want all candidates to feel safe, included and provided with the best opportunity to thrive, if you require reasonable adjustments during your application or throughout the recruitment process, please reach out to a member of the Talent team careers@hesta.com.au and we’ll call you to discuss.
 

Please note: Applications via recruitment agencies will not be accepted for this position.