Incident Response Senior Data Analyst

Careers with Impact

More than one million Australians trust us with their money, and that trust shapes how we work every day. Our members sit at the centre of everything we do, guiding our decisions and the impact we strive to make.

We’re looking for people who are purpose-driven and accountable, who value inclusion and collaboration, and who are proactive in managing risk to protect our members’ long-term outcomes. In return, you’ll be part of an organisation where your work contributes to strong returns, real-world impact, and a culture that reflects the communities our members serve.

Bring your authentic and passionate self to this exceptional role #careerswithimpact

Join HESTA’s GROW Partnership team as an Incident Response Data Analyst/Senior Data Analyst and be at the forefront of turning complex incident data into sharp, decision-ready insights. You’ll play a pivotal role in accelerating triage, enabling root cause analysis, and driving effective, data-led remediation across our operations and partners. At the heart of incident response, you’ll strengthen analysis while ensuring high-quality data underpins every decision - directly reducing risk, improving processes, and delivering better outcomes for members.

What You’ll Do

• Analyse, validate, and structure incident data to determine severity, impact, and ownership.
• Enable rapid root cause analysis and data-driven remediation.
• Deliver clear, decision-ready analysis, reporting and insights to senior stakeholders.
• Ensure complete, audit-ready data in GRC systems to meet regulatory obligations
• Partner across Incident Response, Risk, Compliance, Legal, Insurance, and third parties to drive resolution.
• Identify systemic trends and influence continuous improvement.

What You’ll Bring

• Proven experience in data analysis/incident management within superannuation, insurance, or financial services.
• Advanced analytics and reporting capability: SQL, Power BI/Tableau, and Python/R.
• Strong data transformation skills across complex, disparate datasets.
• Analytical capability with the ability to translate data into clear actionable insights that drive decision-making.
• Strong stakeholder engagement and vendor management experience.
• Clear and impactful communication skills with the ability to influence at all levels.
• A curious mindset with a focus on continuous improvement and passion for exploring AI capabilities.
• Knowledge of IDR/AFCA and GRC systems (Archer) highly regarded.
• Relevant tertiary qualification (Data science and Analytics with AI, or related).

Bring your data analysis, expertise and passion to HESTA - Apply now

Benefits that matter and make a difference for our employees
 

• Leave for those moments that matter, an additional 6 days of leave at the end of year, up to 6 days paid volunteer leave, gender neutral paid parental leave of 20 weeks, Gender Affirmation leave, reproductive health and wellbeing leave, Cultural and Ceremonial leave. Access your LSL after 3 years, take AL at half pay, and purchase up to 2 weeks additional leave (just to name a few).
• Your professional development matters, up to $5k per year professional development and up to 8 days professional development leave, HESTA scholarships and free access to a range of premium learning tools.
• Your health and wellbeing matters, free annual flu shots and skin checks, incredible social events throughout the year and a comprehensive employee assistance program available 24/7.
• Your financial wellbeing matters, up to 15% super, financial planning support, end of year payment for all Enterprise Agreement-covered employees, incentivised Employee Referral Program and novated lease options.

We celebrate, value and include people of all backgrounds, genders, identities, cultures and abilities. We welcome and support applications from First Nations people, physically, neuro or culturally diverse, LGBTQI+, and people of any age. We are proud to be WGEA accredited as an Employer of Choice for Gender Equity.

We want all candidates to feel safe, included and provided with the best opportunity to thrive, if you require reasonable adjustments during your application or throughout the recruitment process, please reach out to a member of the Talent team careers@hesta.com.au and we’ll call you to discuss.
 

Please note: Applications via recruitment agencies will not be accepted for this position.