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Implementation Coordinator

Posted Date: 17-Jun-2022

Location: Melbourne, VIC

Company: HESTA Super Fund

The opportunity


This role will be part of a team of Super Experts and responsible for supporting HESTA planners, advisers and members to deliver a streamlined member experience associated with advice outcome implementation.  Reporting to the Manager Advice, you will liaise with both the team and members to understand member advice and work with our Xplan platform to administer and implement relevant documentation.  This role is required to act as a liaison with internal and external stakeholders to ensure member advice is finalised and implemented in a timely and accurate manner.  More broadly, you will support our members through the information exchange process and partner with our fund administrator to follow up and track the status of members change requests.  


Our members have spent their working lives helping others and we play a significant role in developing their financial confidence and retirement readiness.

About you


You have experience working within the financial services and/or superannuation sector and have a passion for helping members achieve improved financial outcomes in retirement. You are skilled in administration and coordination and pride yourself on your work ethic and attention to detail.  You have experience working with sensitive information and can work autonomously and with initiative.  Further, you possess communication skills that allow you to interact with a variety of stakeholders that will allow you to drive positive outcomes for our members.

What’s in it for you?


You will join a growing industry fund that has a welcoming and supportive culture and great employee value proposition.  This is your chance to gain career building experience and exposure to an expanding industry.  We also invest in your development by giving you a generous professional development budget and eight days each year for you to attend approved courses and events.


•    Flexible working arrangements and extra leave over Christmas/New Year period
•    15% superannuation
•    Access to great benefits, including a market competitive remuneration package
•    Be part of an ambitious team, and an innovative and inclusive culture


HESTA is a great place to work but don’t take our word for it, we were named (again!) Employer of Choice 2021 by the Australian Business Awards and Employer of Choice for Gender Equality five years running! We’re also a 2022 Chant West Best Fund: Advice Services finalist.


Go to to get more information.


Aboriginal and Torres Strait Islander people are encouraged to apply.


It is important to protect the health, safety and wellbeing of all HESTA employees, and those people they come into contact with at work and reduce the risk of COVID spreading in the workplace and the wider community, therefore all HESTA employees are required to be fully vaccinated against COVID-19.


Please note: Applications via recruitment agencies will not be accepted for this position.