Enterprise Risk - Incident Management Enablement Lead | 6-month Max Term Contract

Careers with Impact

More than one million Australians trust HESTA with their money. HESTA is a top-performing industry super fund working for real-world impact. We use our expertise and influence to deliver strong long-term returns while accelerating our contribution to a more sustainable world.

HESTA is also an inspiring and rewarding place to work. That’s because what we do makes a difference to the lives of our members. The people who work at HESTA are not only exceptional at what they do, they’re focused on living and creating a strong organisational culture. We’re an industry super fund dedicated to the people who keep our communities going. People who provide some of the best health, education and community services in the world are HESTA members – and we are proud to serve them.

Bring your authentic and passionate self to this exceptional role #careerswithimpact   

Are you passionate about incident management and driving positive change at HESTA? Join our growing  Enterprise Risk & Regulatory - Enablement team in this pivotal role leading the operationalisation and enhancing of HESTA’s Incident Management policy and procedures.  

This is a unique opportunity to make a significant impact by partnering with the first line to align and translate best practices across our business teams and support the business with the tools and capability to drive uplift in managing risks at HESTA. You'll be instrumental in enhancing our operational risk management effectiveness while ensuring alignment with regulatory obligations and HESTA's risk framework requirements. 

What You’ll Do 

Reporting to the Senior Risk & Enablement Partner, you’ll work collaboratively with Enterprise Risk, Compliance, Incident Owners/Delegates and 1st line Risk & Business Partners across HESTA business teams to deliver effective and timely incident management.  

• Develop guidance for the program, to ensure compliance with the incident management policy and procedures, relevant laws, regulations, and industry standards. 
• Lead the development and implementation of risk capability programs across HESTA to program stakeholders in all lines of accountability. 
• Monitor and report on the effectiveness of implementation in BAU of the Incident Management frameworks.  
  Identify, evaluate and take action to support resolution of findings that relate to the Incident Management frameworks that are relevant to the program. 
• Support business (1st line risk and incident leads) with subject matter expertise on effective root cause analysis and provide support to facilitate workshops to get an elevated outcome in practice.  
• Drive quality assurance processes for high-severity incidents that transform incident data into actionable insights for key stakeholders. 
• Conduct post-incident reviews, track and report on key risk indicators and metrics for incidents relevant to the program. 

What You’ll Bring  

• Extensive experience in similar enterprise risk / operational risk incident management lead/senior roles (1st or 2nd line), ideally within superannuation or financial services. 
• Proven track record of overseeing high incident volumes in complex, fast-paced regulated environments. 
• Strong knowledge of GRC systems (Archer preferred) and the three lines of accountability model. 
• Exceptional communication skills, stakeholder engagement and ability to influence and drive strategic risk outcomes. 
• Problem solving capability and the confidence navigating ambiguity and competing priorities. 
• Tertiary qualification in business, risk, compliance or a related discipline (desirable). 

Benefits that matter and make a difference for our employees
 

• Leave for those moments that matter, an additional 6 days of leave at the end of year, up to 6 days paid volunteer leave, gender neutral paid parental leave of 20 weeks, Gender Affirmation leave, reproductive health and wellbeing leave, Cultural and Ceremonial leave. Access your LSL after 3 years, take AL at half pay, and purchase up to 2 weeks additional leave (just to name a few).
• Your professional development matters, up to $5k per year professional development and up to 8 days professional development leave, HESTA scholarships and free access to a range of premium learning tools.
• Your health and wellbeing matters, free annual flu shots and skin checks, incredible social events throughout the year and a comprehensive employee assistance program available 24/7.
• Your financial wellbeing matters, up to 15% super, financial planning support, end of year payment for all Enterprise Agreement-covered employees, incentivised Employee Referral Program and novated lease options.
   

We celebrate, value and include people of all backgrounds, genders, identities, cultures and abilities. We welcome and support applications from First Nations people, physically, neuro or culturally diverse, LGBTQI+, and people of any age. We are proud to be WGEA accredited as an Employer of Choice for Gender Equity.
 

We want all candidates to feel safe, included and provided with the best opportunity to thrive, if you require reasonable adjustments during your application or throughout the recruitment process, please reach out to a member of the Talent team careers@hesta.com.au and we’ll call you to discuss.
 

Please note: Applications via recruitment agencies will not be accepted for this position.