Enterprise Risk & Regulatory | Incident Management Lead (9 months max term contract)

Careers with Impact 

More than one million Australians trust HESTA with their money. HESTA is a top-performing industry super fund working for real-world impact. We use our expertise and influence to deliver strong long-term returns while accelerating our contribution to a more sustainable world. 
 

HESTA is also an inspiring and rewarding place to work. That’s because what we do makes a difference to the lives of our members. The people who work at HESTA are not only exceptional at what they do, they’re focused on living and creating a strong organisational culture. We’re an industry super fund dedicated to the people who keep our communities going. People who provide some of the best health, education and community services in the world are HESTA members – and we are proud to serve them. 

Bring your authentic and passionate self to this exceptional role #careerswithimpact 

Are you a passionate Incident Management Leader ready to pivot your career at make an impact? Join our growing Enterprise Risk & Regulatory
team in this pivotal role leading the implementation and operationalisation of HESTA’s Incident Management policy and procedures, including 2nd line incident oversight, review and challenge of incidents raised by business teams or third parties, with a specific focus on a critical program of work arising from HESTA’s transition to a new administrator.  

What You’ll Do: 

Reporting to the General Manager Enterprise Risk, you’ll work collaboratively with Enterprise Risk, Compliance, Business Risk Partners, Incident Owners/Delegates and business process owners across HESTA Business Teams to deliver effective and timely Incident Management. 

Program Incident Management escalations

• Develop guidance for the program, to ensure compliance with the incident management policy and procedures, relevant laws, regulations, and industry standards.
• Collaborate with business teams to identify, assess and prioritise action plans for governing, preventing, detecting, correcting and assuring that risks are being effectively managed and incident information is being used to inform strategic decision making, relevant to the program.
• Provide oversight, support and training to program stakeholders in all lines of accountability.
• Monitor and report on the effectiveness of the Incident Management frameworks and their operationalisation to senior management and relevant stakeholders within the program. 
• Identify, evaluate and take action to resolve findings that relate to the Incident Management frameworks that are relevant to the program.
• Review the management of incidents impacted and coordinate an enterprise risk approach for systemic or material incidents generated after program go live.
• Develop and deliver enterprise-wide communications regarding high-impact incidents relevant to the program.
• Conduct post-incident reviews, track and report on key risk indicators and metrics for incidents relevant to the program.

About You: 

You will have extensive experience in similar incident management leadership roles, ideally a second line role in a financial services or superannuation business, with proven ability to manage/oversee a high volume of incidents in a fast-paced environment.

Strong knowledge of operational risk frameworks and escalation criteria, GRC systems (Archer), Monday.com and the three lines of accountability is essential. Proven ability to lead and develop teams, with excellent communication, influencing and stakeholder engagement skills. Tertiary qualifications in a business, commerce, law, risk and compliance management or related discipline is desired.

Benefits that matter and make a difference for our employees 

• Leave for those moments that matter, an additional 6 days of leave at the end of year, up to 6 days paid volunteer leave, gender neutral paid parental leave of 20 weeks, Gender Affirmation leave, reproductive health and wellbeing leave, Cultural and Ceremonial leave. Access your LSL after 3 years, take AL at half pay, and purchase up to 2 weeks additional leave (just to name a few!). 
• Your Professional development matters, up to $5k per year professional development and up to 8 days professional development leave, HESTA scholarships and free access to a range of premium learning tools. 
• Your health and wellbeing matters, free annual flu shots and skin checks, incredible social events throughout the year and a comprehensive employee assistance program available 24/7. 
• Your financial wellbeing matters, up to15% super, financial planning support, end of year payment for all Enterprise Agreement-covered employees, incentivised Employee Referral Program and novated lease options. 

We celebrate, value and include people of all backgrounds, genders, identities, cultures and abilities. We welcome and support applications from First Nations people, physically, neuro or culturally diverse, LGBTQI+, and people of any age. We are proud to be WGEA accredited as an Employer of Choice for Gender Equity.  

We want all candidates to feel safe, included and provided with the best opportunity to thrive, if you require reasonable adjustments during your application or throughout the recruitment process, please reach out to a member of the Talent team careers@hesta.com.au and we’ll call you to discuss.  
 

Please note: Applications via recruitment agencies will not be accepted for this position.