Analyst - Incident Management (Operations or Insurance)

More than one million Australians trust HESTA with their money. HESTA is a top-performing industry super fund working for real-world impact. We use our expertise and influence to deliver strong long-term returns while accelerating our contribution to a more sustainable world.

HESTA is also an inspiring and rewarding place to work. That’s because what we do makes a difference to the lives of our members. The people who work at HESTA are not only exceptional at what they do, they’re focused on living and creating a strong organisational culture. We’re an industry super fund dedicated to the people who keep our communities going. People who provide some of the best health, education and community services in the world are HESTA members – and we are proud to serve them.

The opportunity – ‘Do what you love, and you’ll never work a day in your life’ #careerswithimpact 

We’re growing our Incident Management function and are seeking two experienced analysts to help us manage and resolve incidents across our superannuation and insurance operations.

These are not entry-level roles - we’re looking for people who bring initiative, critical thinking, and confidence to lead incidents end-to-end. One role will focus on operational incidents (e.g. contributions, rollovers, member services), while the other will specialise in insurance incidents (e.g. claims handling, underwriting, insurer coordination).

If you thrive in a fast-paced environment, bring a risk-aware mindset, and want to drive meaningful outcomes for members - we’d love to hear from you.

Please note these are 12-month maximum term contracts.

What You'll Do:
•    Manage and analyse operational & insurance incidents
•    Conduct initial assessments and documentation of incidents
•    Collaborate with Risk & Compliance teams for incident resolution
•    Liaise with key partners and stakeholders

You're Perfect for This Role If You Have:
•    3+ years of experience in superannuation or insurance incident management or similar roles
•    Proficiency in Microsoft Office Suite
•    Strong analytical and problem-solving abilities

What Sets You Apart:

Insurance Analyst:
•    Experience in insurance operations, claims, or administration within superannuation or financial services.
•    Strong understanding of group insurance (TPD, Death, IP) and how it interacts with fund rules and trustee obligations.
•    Ability to manage complex issues independently and engage confidently with stakeholders across multiple business areas.
•    Clear, concise communicator with strong documentation skills.
•    Exposure to complaints, risk events, or compliance reporting is highly regarded.

Operations Analyst
•    Demonstrated experience in operational incident or issue management within superannuation, financial services, or regulated environments.
•    Strong written and verbal communication skills, with the ability to tailor your message to suit the audience (including executives and regulators).
•    Comfortable working independently, exercising sound judgment, and managing competing priorities.
•    Working knowledge of RG 271, RG 277, SPS 515 or other relevant compliance frameworks (preferred).
•    Experience mentoring others or leading process improvement work is highly regarded.

This is an excellent opportunity for someone looking to enhance their career in the superannuation/insurance sector while working for an organisation of purpose.

Benefits that matter and make a difference for our employees

• Leave for those moments that matter, an additional 6 days of leave at the end of year, up to 6 days paid volunteer leave, gender neutral paid parental leave of 20 weeks, Gender Affirmation leave, reproductive health and wellbeing leave, Cultural and Ceremonial leave. 
• Your Professional development matters, up to $5k per year professional development and up to 8 days professional development leave, HESTA scholarships and free access to a range of premium learning tools.
• Your health and wellbeing matters, free annual flu shots and skin checks, incredible social events throughout the year and a comprehensive employee assistance program available 24/7.
• Your financial wellbeing matters, 15% super, financial planning support, end of year payment for all Enterprise Agreement-covered employees, incentivised Employee Referral Program and novated lease options.

We celebrate, value and include people of all backgrounds, genders, identities, cultures and abilities. We welcome and support applications from First Nations people, physically, neuro or culturally diverse, LGBTQI+, and people of any age. We are proud to be WGEA accredited as an Employer of Choice for Gender Equity. 

We want all candidates to feel safe, included and provided with the best opportunity to thrive, if you require reasonable adjustments during your application or throughout the recruitment process, please reach out to a member of the Talent team careers@hesta.com.au and we’ll call you to discuss. 

We’ll close applications when we find the right person, so get in quick before you miss this opportunity.

Please note: Applications via recruitment agencies will not be accepted for this position 

#LI-JS1